Colton James (PTY) LTD is based in Cape Town, where all exports are sent from our Head office
directly to the customer.
Colton James offers free 3 to 5 day shipping worldwide on all purchases above 1000 ZAR. All international
items are delivered using FedEx International Priority and Fastway couriers for local shipments. Shipping
days stated are business days and are effective once payment has been verified in Colton James account
which may take up to 2 business days after your order has been placed. Your item will then be shipped
via our shipping partners and are traceable.
CUSTOMS DUTIES AND TAXES
All product prices are indicated excluding VAT unless otherwise stated. Please note that your order
may attract duties in your country. VAT and Duties are for your expense and are payable to your
Country’s government on arrival of the product. Colton James has no control over these fees and are
different for every country, please contact your local customs office for the duties and taxes on your
Please note that if you do not take delivery of the product due to refusal to pay for duties and taxes
on arrival, a partial refund is given where a shipping charge of 300 ZAR will be deducted from your refund.
Colton James offers free returns from 30 days from delivery, where a full refund or store credit will
be given. Free returns will be given on items that qualified for free shipping (purchases above 1000 ZAR)
and can be easily returned by getting in touch with us through the “contact us” tab on our page.
Please note that the refund will only be given once we have received the product and have verified
that it is unworn and undamaged. Expedited shipping, VAT and duties are non-refundable since this
money is not received by Colton James. Note that items bought under a sale or the use of discount coupons
still qualify for a refund, however the shipping cost of the item will be deducted from your refund.
Colton James has the right to replace defective goods with new goods of the same model purchased.